Welcome to Malhamba - Into the unknown.

Returns, Refunds and Cancellations.

In the event that your purchase is the not suitable, please return it to us unused with the original packaging and labels, within 15 days, for a replacement or refund for the cost of the returned items (not including shipping costs.)

We recommend that you use registered post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, taking into account the original method of payment.

Please note that we do not accept the return of Books, CD's, DVD's or Videos

If Replacement items need to be sent out they will incur a shipping charge relevant to your delivery address.

In accordance with the new European Directive on distance selling you do have the right to cancel you order for within 7 days of receipt and return it to us unused. You will have have to pay the return shipping. We believe that this directive is fully covered in our 15 day guarantee.

Guarantees

In the event that your purchase is the not suitable, please return it to us unused with the original packaging and labels, within 15 days, for a replacement or refund.

Receipts and Bills

You will receive a confirmation e-mail of your order when it is submitted stating the total amount including shipping charges. You will receive a receipt of purchase with the goods when they are delivered. Any mistakes in billing or receipts will corrected as soon as possible.

Complaints & Faulty Goods

We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment.

All complaints will be dealt with fairly, confidentially and speedily. We will acknowledge the complaint within 5 working days and provide a likely time scale for resolving the dispute. We will keep you informed of what action we are taking.

If we are unable to resolve a complaint you can contact Which? Web Trader to have your complaint resolved.

Our returns department can be contacted on returns@malhamba.com

Security and Privacy

Your orders are sent to us via a Secure Page on our web site and transferred to our Mail Order Department using PGP encryption. This means that others cannot hack into your credit card details or obtain any other personal information from our order form.

We are registered with the Data Protection Act 1984. Any customer information held on our computers complies with the rules and laws contained within the act.

Information is collected either via e-mail orders or via phone orders and is collected lawfully and in accordance with the Data Protection Act 1998.

The information that is collected is that which is given at the time of ordering.

Information that is collected is used to produce mailing labels in our order dispatch process, track order history and speed order placement in the event that a customer reorders from us.

You will only be sent marketing material if you subscribe to our e-mailing list.

The person responsible for security and privacy on this site is Cassim Ladha. He can be contacted by e-mail cas@malhamba.com

Advertising

All Malhamba advertising meets the conditions of the Advertising Standards Authority code which you can see at http://www.asa.org.uk/.

Promotions

Any Malhamba promotions meet the conditions of the Sales Promotion Code which you can see at http://www.asa.org.uk/.

Consumer law

We meet our obligations under the consumer protection laws currently in force including:

• The Sale of Goods Act 1979;
• The Supply of Goods and Services Act 1982;
• The Consumer Credit Act 1974;
• The Trade Descriptions Act 1968;
• The Unfair Contract Terms Act 1977 and the 1994 Regulations; and
• The Consumer Protection Act 1987.

Statutory Rights

Your statutory rights are not affected by any of the above.